Right of Withdrawal

If you are a consumer, you have a statutory right of withdrawal in addition to our general terms and conditions.

 

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

 

The withdrawal period is fourteen (14) days from the date of the conclusion of the contract.

 

To exercise your right of withdrawal, you must inform us

TransCompass
Training, Consulting & Business Services
Hanauer Landstraße 87
60314 Frankfurt am Main
Email: info@transcompass.de

 

of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.

 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

 

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen (14) days from the day on which we receive notification of your withdrawal from this contract.

 

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

 

If you requested that the service should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated your withdrawal from this contract, in comparison with the full coverage of the contract.

 

Model Withdrawal Form
(If you wish to withdraw from the contract, you may fill out this form and send it to TransCompass.)

 

To TransCompass
Training, Consulting & Business Services
Hanauer Landstraße 87
60314 Frankfurt am Main
Tel.: +49 160 94749951
Email: info@transcompass.de

 

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods / the provision of the following service(s) (*):

• Ordered on () / received on ()

• Name of consumer(s)

• Address of consumer(s)

• Signature of consumer(s) (only if this form is submitted on paper)

• Date

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(*) Delete as appropriate.